Support
Need a hand on the wall?
Most answers are below. For anything else, email us. We read every message, and privacy requests are answered within 30 days.
When you report a problem, tell us your device, your browser, and what you tapped just before it happened. Please never send card or account numbers.
My progress disappeared
Guest saves live in one browser on one device, at one web address. Clearing your browser data, using a private window or switching browsers starts a fresh game. Create an account to keep a cloud copy that syncs between devices.
Play on another device
- On your first device, open ACCOUNT and sign up.
- On the second device, open the game and sign in with the same email.
- Your save syncs automatically.
Install it on your phone
iPhone (Safari): tap Share, then Add to Home Screen.
Android (Chrome): tap the ⋮ menu, then Install app or Add to Home screen.
Payment alerts aren't showing
Turn alerts on in the game, then allow notifications for the game when your phone asks. On iPhone, alerts only work after you add the game to your home screen. Check that Focus or Do Not Disturb isn't hiding them.
Start over
NEW GAME clears your debts and battle progress but keeps your streak, Valor, rewards, lessons and Treasury.
OPTIONS → ERASE SAVE erases everything on that device, and your cloud save too if you're signed in.
Turn off usage stats
Open OPTIONS and switch off USAGE STATS. If your browser sends a Global Privacy Control signal, they're already off.
Delete your account
Open ACCOUNT, then DELETE MY ACCOUNT. Full details and other ways to ask.
A number looks wrong
Check the balance, APR and minimum you entered against your latest statement; tap the monster to edit them. The game's interest is an estimate, and lenders compound in slightly different ways.